Show reviews in all languages.The DoorBird App provides mobile access to DoorBird IP Video Door Stations. So unfortunately I'm back where I was 9 months ago and have now given up on them.

This means that edges on the buttons are quite sharp and very unpleasant - besides they didn't send sealings for the buttons as well. All the cut outs in the front plate were in an unfinished state, where they forgot to grind them down. Well, now you would think the story is over, but as I started to mount the new plate, I realized it wasn't finished. Around 2 weeks later, I suddenly got a package from them, and I assumed they just sent the new model front plate this time, so I collected the package, and to my surprise it was actually the new model - great.

I then pushed once more for an answer, though without getting any response. I never got an answer back, and had sort of given up on them. I now had to explain for the 3rd time what the problem was and wrote them again. When I got the front plate, it was unfortunately once again the old model. Once again I had a very hard time explaining what was wrong, but we agreed that they could just send a new model front plate, and then I would mount it on the replacement product I just got. They agreed to send me a new product, but when it arrived it also had the front plate in the old design. I actually liked the new design better, and told that I expected to get the same model as they depict on the web site - not an outdated model. So I also got an old design, though the new model was depicted on the web site when I ordered mine. I had a hard time explaining their support what the problem was, and the technical supporter also told that my front plate was an old model. A connector had a terminal screw that was just turning over, and the front plate was slightly bend - but enough so you couldn't seal the case. When you get the product it certainly have this feel, but QA is terrible. This product is very expensive and the build is supposed to be of very high quality. A 1000+ EUR high end product with very bad QA and support

Doorbird customer service